Privacy Policy

This Privacy Policy describes how Lingocept® collects, uses, discloses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Effective: 01.07.2025 GDPR Compliant
Policy Sections
1

Data Controller

Lingocept® is the data controller responsible for your personal data.

Contact Information

www.lingocept.com

contact@lingocept.com

Berlin, Germany

2

Types of Data Collected

Personal Information

  • Name, email address, and contact details
  • Payment and billing information
  • Account credentials
  • Profile information (for tutors)
  • Verification documents

Usage Data

  • Log files and IP addresses
  • Session activity and preferences
  • Device/browser information
  • Service usage metrics

Content Data

  • Messages exchanged on the platform
  • Lesson history and feedback
  • Uploaded teaching materials
  • Performance assessments
3

Legal Basis for Processing

Basis Purpose
Contractual necessity Account management and service delivery
Legitimate interests Service improvement, fraud prevention
Legal obligations Tax, accounting, and regulatory requirements
User consent Marketing communications, optional features
4

Use of Data

Personal data is used to:

  • Provide, maintain, and improve the Platform
  • Process payments and manage subscriptions
  • Facilitate communication between Users
  • Ensure platform security and compliance
  • Personalize user experience
  • Send service-related notices and marketing (if consented)
  • Conduct research and analytics
5

Data Sharing and Disclosure

We may share personal data with:

Payment Processors

Stripe, PayPal (under strict DPAs)

Service Providers

Hosting, analytics, support (GDPR-compliant)

Legal Authorities

When required by law or legal process

Analytics Providers

Only in anonymized/aggregated form

We never sell your personal data to third parties.
6

International Transfers

Personal data may be transferred outside the EU/EEA only under appropriate safeguards:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Binding Corporate Rules

Detailed information about specific transfers is available upon request.

7

Data Retention

We retain personal data for as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with legal obligations (typically 6-10 years for financial records)
  • Resolve disputes and enforce agreements
  • Maintain business continuity

Inactive accounts are anonymized after 3 years of dormancy.

8

Your Rights Under GDPR

Contact our Data Protection Officer at dpo@lingocept.com to exercise these rights

Right to Access (Art. 15)

Request copies of your personal data

Right to Rectification (Art. 16)

Correct inaccurate data

Right to Erasure (Art. 17)

Request deletion ("right to be forgotten")

Right to Restriction (Art. 18)

Limit processing in certain cases

Data Portability (Art. 20)

Receive your data in machine-readable format

Right to Object (Art. 21)

Object to certain processing activities

Download Request Form Rights FAQ
9

Cookies and Tracking

We use different types of cookies:

Type Purpose Control
Essential Core functionality (always active) Required
Performance Analytics and improvements
Functional Preferences and personalization
Marketing Advertising and targeting

Manage cookies via browser settings or our Cookie Preference Center.

10

Data Security

Lingocept® implements enterprise-grade security measures:

Encryption

TLS 1.2+ for data in transit, AES-256 for data at rest

Access Controls

RBAC, MFA, and least-privilege principles

Monitoring

24/7 SIEM with anomaly detection

We conduct regular penetration testing and maintain ISO 27001 certification.
11

Policy Updates

We may update this Privacy Policy to reflect:

  • Changes in applicable laws
  • New service features
  • Feedback from users or regulators
Significant changes will be notified via email or platform notice at least 30 days in advance.
12

Contact Information

Privacy Inquiries

General: privacy@lingocept.com

DPO: dpo@lingocept.com

Postal: Lingocept GmbH, Data Protection, [Street Address], Berlin, Germany